Policies/FAQs
Shipping Policy
At Sour Drops we strive to process and ship out all orders as quickly as possible. Our goal is to have your order packed and ready to ship within 2-3 business days from the time of purchase. Please note that processing times may vary during busy seasons or due to unforeseen circumstances, but we will always do our best to get your order to you promptly.
Address Updates: To ensure that your order reaches you without delay, please make sure the shipping address you provide is correct at the time of checkout. If you realize that you've made an error with your shipping information or if you've moved to a new address, please contact us immediately with the correct details.
Once your order has been shipped, we are unable to make any changes to the shipping address. Therefore, it is important that you double-check all address information before finalizing your order.
If you need to update your address, reach out to us as soon as possible to prevent any potential issues with delivery. Additional charges may apply to orders that have already been shipped.
Frequently Asked Questions:
1. What is the shelf life of your products?
Our products have a shelf life of 2-3 months from the date of purchase. For the best taste and quality, we recommend consuming them within this time frame. Be sure to store them in a cool, dry place, away from direct sunlight, to maintain freshness.
2. How should I store my products to maintain quality?
To ensure the best quality, store our products in a cool, dry place with low humidity. Excessive humidity can affect the texture and freshness. It’s recommended to keep them in an airtight container or packaging to protect them from moisture and preserve their flavor. Avoid storing them in bathrooms or kitchens where humidity levels can fluctuate.
3. How long will it take for my order to ship?
We aim to ship all orders within 2-3 business days from the time of purchase, though this can fluctuate upon high volume of orders. Shipping times may vary depending on your location, and you will receive a tracking number once your order is shipped.
4. Can I change my shipping address after placing my order?
Once your order is shipped, we are unable to update the shipping address. If you realize you’ve made an error or need to update your address, please contact us as soon as possible, ideally within a few hours of placing the order, to ensure we can make the necessary adjustments before the item ships.
5. Do you offer international shipping?
Currently, we only offer domestic shipping. However, we’re working on expanding our shipping options in the future. Please check back for updates.
6. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this information to follow your order’s progress until it arrives at your doorstep.
7. Can I cancel my order after placing it?
If you wish to cancel your order, please contact us immediately. Once your order has been shipped, we cannot cancel or modify it.
8. What should I do if my product arrives damaged or incorrect?
We’re sorry for any inconvenience! If your product arrives damaged or if there is an issue with your order, please contact us within 7 days of receiving your package. We will assist you in resolving the issue as quickly as possible, whether through a replacement or a refund.
9. How can I contact customer service?
You can reach our customer service team by emailing us at customer_care@sourdrops.net or by visiting our Contact Us page. We aim to respond to all inquiries within 24-48 hours.