FAQs & Policies

Quick answers about shipping, our candy and your order.

🚚 Ships in 2–3 business days✓ Free US shipping over $50💬 Replies within 24–48 hrs

Shipping & Orders

How long will it take for my order to ship?
We aim to pack and ship every order within 2–3 business days. During busy seasons it can take a little longer, but we always do our best to get your candy out fast. You'll get a tracking number by email as soon as it ships.
Do you offer free shipping?
Yes! Orders over $50 ship free within the US.
Do you ship internationally?
Right now we only ship within the US. We're working on expanding, so check back for updates.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and a link to follow your package all the way to your door.
Can I change my shipping address?
Please double-check your address at checkout. If you need to fix it, email us as soon as possible, ideally within a few hours of ordering, so we can update it before it ships. Once an order has shipped we can't change the address, and additional charges may apply.
Can I cancel my order?
Yes, if you contact us within 24 hours of placing it. Once an order has shipped, we can't cancel or modify it.

Our Candy

What sweetens the Zero Sugar sours?
Our Zero Sugar line is sweetened with isomalt and stevia. No sugar and no artificial sweeteners.
Where do your colors come from?
Plant-based sources like vegetable juice, paprika, spirulina and turmeric. No artificial dyes like Red 40, Yellow 5 or Blue 1. Check each tin's label for the full ingredient list.
Are Sour Drops vegan?
Yes! Our candies are vegan.
Are Sour Drops gluten-free?
Yes! Our candies are gluten-free.
What about allergens?
Our candy is made in an allergen-free facility that does not process peanuts, tree nuts, dairy, gluten or soy. Still, check the label on your tin if you have a specific allergy.
What's the shelf life?
Our candy is best enjoyed within 2–3 months of purchase for peak flavor and crunch.
How should I store my candy?
Keep it in a cool, dry place away from direct sunlight and humidity. Moisture can affect texture, so an airtight container (or keeping the tin closed) works best. Avoid storing it in bathrooms or near the stove.

Returns & Damaged Orders

What if my order arrives damaged or incorrect?
We're sorry! Email us within 7 days of delivery and we'll make it right with a replacement or a refund.
Can I return candy if I don't like the flavor?
Because everyone's taste buds are different, we can't accept returns or offer refunds based on flavor preference. Thanks for understanding and for supporting our small-batch process!
Is there a fee on refunds?
Approved refunds have a 20% fee deducted to cover transaction and handling costs.

Still have a question?

Email us and we'll get back to you within 24–48 hours.

customer_care@sourdrops.netContact page

Policies/FAQs

Shipping Policy

At Sour Drops we strive to process and ship out all orders as quickly as possible. Our goal is to have your order packed and ready to ship within 2-3 business days from the time of purchase. Please note that processing times may vary during busy seasons or due to unforeseen circumstances, but we will always do our best to get your order to you promptly.

Address Updates: To ensure that your order reaches you without delay, please make sure the shipping address you provide is correct at the time of checkout. If you realize that you've made an error with your shipping information or if you've moved to a new address, please contact us immediately with the correct details.

Once your order has been shipped, we are unable to make any changes to the shipping address. Therefore, it is important that you double-check all address information before finalizing your order.

If you need to update your address, reach out to us as soon as possible to prevent any potential issues with delivery. Additional charges may apply to orders that have already been shipped. 

Will I be charged any fees for refunds?
Yes. A 20% fee will be applied to all refunded items. This covers transaction costs and handling.

Frequently Asked Questions:

1. What is the shelf life of your products?
Our products have a shelf life of 2-3 months from the date of purchase. For the best taste and quality, we recommend consuming them within this time frame. Be sure to store them in a cool, dry place, away from direct sunlight, to maintain freshness.

2. Are Sour Drops Gluten-Free?

Yes! Our candies are gluten-free!

3. How should I store my products to maintain quality?
To ensure the best quality, store our products in a cool, dry place with low humidity. Excessive humidity can affect the texture and freshness. It’s recommended to keep them in an airtight container or packaging to protect them from moisture and preserve their flavor. Avoid storing them in bathrooms or kitchens where humidity levels can fluctuate.

4. How long will it take for my order to ship?
We aim to ship all orders within 2-3 business days from the time of purchase, though this can fluctuate upon high volume of orders. Shipping times may vary depending on your location, and you will receive a tracking number once your order is shipped.

5. Can I change my shipping address after placing my order?
Once your order is shipped, we are unable to update the shipping address. If you realize you’ve made an error or need to update your address, please contact us as soon as possible, ideally within a few hours of placing the order, to ensure we can make the necessary adjustments before the item ships.

6. Do you offer international shipping?
Currently, we only offer domestic shipping. However, we’re working on expanding our shipping options in the future. Please check back for updates.

7. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this information to follow your order’s progress until it arrives at your doorstep.

8. Can I cancel my order after placing it?
If you wish to cancel your order, please contact us within 24 hours. Once your order has been shipped, we cannot cancel or modify it.

9. What should I do if my product arrives damaged or incorrect?
We’re sorry for any inconvenience! If your product arrives damaged or if there is an issue with your order, please contact us within 7 days of receiving your package. We will assist you in resolving the issue as quickly as possible, whether through a replacement or a refund.

10. Will I be charged any fees for refunds?

Yes. A 20% fee will be applied to all refunded items. This covers transaction costs and handling.     

Everyone's taste buds are unique and flavor preferences vary so widely. For these reasons, we are unable to accept returns or offer refunds based on personal taste preferences. We truly appreciate your understanding and support of our small batch process!

11. How can I contact customer service?
You can reach our customer service team by emailing us at customer_care@sourdrops.net or by visiting our Contact Us page. We aim to respond to all inquiries within 24-48 hours.